Contact The ROI Companies

Baltimore Area
1920 Greenspring Dr.
Suite 200
Timonium, MD 21093 

Boston Area
85 Prescott Street
Suite 402
Worcester, MA 01605

Cleveland Area
25001 Emery Road
Suite 250
Warrensville Heights, OH 44128

Philadelphia Area
330 South Warminster Road
Station Park, Suite 345
Hatboro, PA 19040

PPMS - Policy & Practice Management System

The ROI Companies has achieved the ACA International Professional
Practices Management System (PPMS) certification.

PPMS is a policy & practice management system designed for collection agencies, which is similar to an ISO9000 review and Six Sigma program.  The PPMS system is based upon developing, implementing and adhering to a set of industry-specific professional practices and policies.  The designation is granted by the industry trade association, ACA International, The Association of Credit & Collection Professionals (ACA), an international organization for businesses and individuals involved in the credit and collections industry.  ACA International represents approximately 5,600 companies.

Numerous steps must be taken before certification can be achieved by a collection agency.  A comprehensive application process, extensive documentation, internal audits, third party audits, and various training must all be accomplished before an agency can even be considered.  Being one of the very few agencies that has achieved the ACA Certified status reflects The ROI Companies dedication to providing quality collection services to all its clients. 

   PPMS Certification:  A Powerhouse of Efficiency

  • Increased efficiency for better customer service
  • Improved data security and physical security
  • Improved solutions to compliance issues
  • Enhanced disaster recovery
  • Effectively trained staff
  • Client satisfaction continuously measured
  • Quick resolution of client services issues
  • Company-wide commitment to quality assurance
  • Documented procedures for consistent performance

Contact ROI to see what a certified agency can do for you!